Delivery Information
Shipping - Mainland Great Britain Destinations
- We offer Free Delivery* on all orders.
Delivery is generally made between 8am and 6pm. We can offer a timed delivery at additional cost, please contact our sales team on 0808 1699 838.
Our standard delivery service is ‘kerb-side only, depending on item/ quantities ordered deliveries may be made on a pallet. Packaging (including pallets) are left with the customer for their disposal.
Please also note, that many of our products are shipped on pallets and as such will arrive flat packed and require assembly.
*Please note carriage to Mainland Great Britain only. Some locations may incur an additional supplement, such as Highland, Islands and KW, IV, AB, DD, PH and PA postcodes.
Shipping - Other Destinations
If you are purchasing from outside the Mainland Great Britain please call our sales team directly on 0808 1699 838 for a personal quote.
For stocked items, we aim to despatch within 3-5 working days of order confirmation. For bespoke items or items which we have to manufacture to order, delivery is usually within 4 weeks. Although we will keep you informed of your expected delivery date.
Should you need a specific item within a certain timescale, please just let us know as we can usually accommodate.
Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.
Returns
In the event of the product not meeting your requirements, it must be returned to Value Products Ltd in a re-saleable condition within 30 days of delivery.
In such circumstances, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.
Please note, if you wish to return the products you purchased after the 30 day period then a restocking fee / delivery charge will be applicable.
